Getting into an accident is stressful, but knowing what to do next makes all the difference. Many Knoxville drivers don’t realize they have full control over where their vehicle is repaired, not the insurance company. Today we’re going to break down exactly what to do after an accident, how to protect your rights, and why choosing a trusted, certified local repair shop is one of the most important decisions you can make.
Even a small accident can completely throw off your day. Between the stress, confusion, and phone calls, it’s easy to lose track of what to do next. But taking the right steps immediately after can make the entire process smoother and help ensure your vehicle gets the quality repair it deserves.
1. Make Sure Everyone’s Safe
Safety always comes first. Check for injuries, move vehicles out of traffic if possible, and call for help if anyone is hurt. Once the scene is secure, turn your attention to documenting what happened.
2. Gather the Right Information
Take clear photos of all vehicles involved, the accident scene, license plates, and any visible damage. Exchange names, phone numbers, driver’s license numbers, and insurance details. If there are witnesses, get their contact information too—it can make a big difference later.
3. Contact Your Insurance Company
Report the accident to your insurance provider as soon as possible, but remember: the insurance company’s recommendation is just that—a recommendation. You have the legal right to choose any repair shop you want. Some insurance companies have “preferred” shops that work under their pricing agreements, but that doesn’t mean you have to use them. Choosing a trusted, certified local shop ensures the repairs are done correctly and to your standards.
4. Choose a Certified, Reputable Repair Shop
Look for a shop with manufacturer certifications and a strong local reputation. Certified shops have the proper training and equipment to bring your vehicle back to factory condition. Read reviews, look for before-and-after examples of their work, and don’t be afraid to ask questions about their process. A great repair shop will walk you through what needs to be done and handle communication with your insurance company so you don’t have to.
5. Stay Informed Throughout the Process
A professional shop will keep you updated during every stage of your repair. From initial estimates to completion, clear communication gives you peace of mind and helps avoid unexpected delays or costs. Don’t hesitate to ask for updates or photos along the way.
At King Collision, we pride ourselves on treating every customer like family. Since 1990, we’ve helped thousands of drivers across the Knoxville area get back on the road safely after an accident. Our team is manufacturer certified to handle a wide range of makes and models and we handle all insurance communication while keeping you in full control of the process. With over 900 five-star Google reviews, you can trust that your vehicle is in the right hands. Give us a call today at 865-947-5464.